Frequently Asked Questions
Processing Times: Orders are shipped within 2-3 business day from purchase date. There may be a time depending on work load that this may be longer. But we strive to ship next day. If you have a time sensitive requirement let us know and we will be happy to work to get you what you need. All packages are shipped from the Northern Nevada, where Fundametals.net is located.
Domestic Shipping: All packages are shipped via USPS. Your shipping costs are calculated by the total weight of your items. Upon checkout, you will be given several USPS shipping options to choose from; First Class Mail (if packages weigh less than 1LB), Priority Mail (2-3 day shipping), Express Shipping (overnight) and a Flat Box Rate. We do our best to charge the accurate shipping charges. For any reason, if you are overcharged by more than $2.00 for shipping, we will reimburse you. All orders over $100 will be charged for Insurance. The actual postage amount listed on your package will not include the insurance fees. My insurance fees is paid to a company other than the USPS.
International Shipping: We also ship our international packages via USPS. It's the most cost effective method for our international customers. The shipping costs are calculated by the total weight of your purchase and upon check-out you will have the option to choose First Class International Shipping (5-10 days) or Priority International Shipping (3-5 days). We do our best to charge the accurate shipping charges. For any reason, if you are overcharged by more than $2.00 for shipping, we will reimburse you.
Returns: For any reason you are not satisfied, please return the product in its original condition within 7 days from the date of purchase for a full refund on the merchandise. Tools must be unused and in their original undamaged packaging. Please contact us first before returning any item.
THIS SITE IS FULLY SECURE VIA AN SSL CERTIFICATE: The purchase area of our website is fully protected by the latest in technology. We use the high security industry standard Secure Sockets Layer (SSL) technology. This allows for encryption of your personal information (name, address, credit card details, etc.). This technology prevents information passed between your computer and our website from being read in the event your information was intercepted by someone else. Placing an order with Fundametals.net online means you are automatically connected to our top level secure Web Server.